INETIX

SUPERIOR IT SUPPORT

01707 665566

INETIX

SUPERIOR IT SUPPORT

01707 665566

IT SUPPORT

IT SUPPORT

As IT support specialists we offer a full range of hardware and software support contracts tailored to meet your requirements. Our experienced engineers are fully trained in maintaining the latest hardware and software technologies.

Our maintenance contracts are among the most comprehensive and competitive on the market, and include key features not offered by our rivals, such as a helpdesk and two additional forms of backup to protect your data.

Included in our support contract is an onsite visit at the commencement of the agreement to setup additional security, install remote access facilities and implement our advanced data protection services. This visit also gives us the opportunity to meet with your key staff.

IT SUPPORT

As IT support specialists we offer a full range of hardware and software support contracts tailored to meet your requirements. Our experienced engineers are fully trained in maintaining the latest hardware and software technologies.

Our maintenance contracts are among the most comprehensive and competitive on the market, and include key features not offered by our rivals, such as a helpdesk and two additional forms of backup to protect your data.

Included in our support contract is an onsite visit at the commencement of the agreement to setup additional security, install remote access facilities and implement our advanced data protection services. This visit also gives us the opportunity to meet with your key staff.

Included in IT Support

Our service includes full hardware and software support, installation of our managed backup server, for secondary security and fast data recovery. Loan equipment on-site if required and assistance with all aspects of the day to day running of your systems.

Additionally, we include a full daily off-site backup service, coupled with a full disaster recovery service as part of this agreement.

We will enable remote access on all systems including servers, workstations and laptops, and monitor all critical systems to make sure all updating, security and backup procedures are being performed as required.

Support calls can be logged via our internet helpdesk, email or telephone and we will liaise and work with any third party providers e.g. your Internet Service Provider or database provider to resolve problems as necessary.

Full Hardware Support

Unlike many other providers, our support agreements include full hardware cover with very few exclusions. For instance, should a hard drive or other component fail in one of your systems, we will replace the item at our cost and reinstall or restore the operating system to full functionality.
We are also able to provide additional loan equipment where necessary.

Full Software Support

Our software support includes and covers the correct functioning of all your key operating systems and desktop software within the scope of the network environment.

We cover all versions of Windows 7, 10 and 11 (both server and workstation variants), all versions of Mac OS, all versions of Microsoft Office, all Internet and email related software such as Microsoft Exchange and ISA Server; payroll, database, backup and anti-virus software.

We also liaise with your third party software providers to assist in getting any problems rectified swiftly and professionally.

Server Backup Systems

Our on-site secondary server backup system works alongside your own for increased security and peace of mind.
It employs a multi-terabyte RAID enabled server and two different packages to provide enhanced backup and storage facilities.

This enables us to quickly and efficiently restore anything from a single file, right up to an entire server, including all email, documents and databases.
It also allows us to restore to completely different hardware or mount an image in an emergency situation.

The Internal storage capacity typically allows us to restore any file, folder or complete server up to one month old.

Unlimited Support Calls

Support calls can be raised by phone, email or web based helpdesk. There is no limit to the number of calls you may make as long as they fall within the scope of the support contract.

Our helpdesk system provides regular updates on the resolution of your issues and allows both ourselves and our customers to monitor the requests being dealt with.

IT SUPPORT INSTANT QUOTATION

Get an instant IT Support quotation here:

IT Support Quotation

No personal or company details are required.

CRITICAL SYSTEMS MONITORING

We proactively monitor your critical systems and services and are notified immediately if there is a problem, this allows our engineers to respond speedily to server support issues, reducing downtime and ensuring your systems are kept in optimum condition.

The system is also capable of fixing certain issues automatically; allowing your systems to function until ‘out of hours’ maintenance can be scheduled.

It is not uncommon for us to be notified of an issue before our client even realises a problem exists.

Monitoring of your systems is also shared with you, so you can see the status of items such as backup completion, server uptime, resource statistics etc.

PROACTIVE MAINTENANCE

We take a proactive approach to IT support. We actively service your systems with an in-depth maintenance schedule, ensuring key items such as backup systems are verified, antivirus updates and software patches are installed and up to date, protecting your network from vulnerabilities, malware and other threats.

We undertake most maintenance outside of business hours, keeping your systems running in their optimal state when you need them most.

DISASTER RECOVERY

For additional peace of mind, our managed IT contracts also includes a full disaster recovery service, this coupled with our on and off-site backup systems, help get your business back on track should the worst ever happen.

LOAN EQUIPMENT

We will provide if required, temporary replacement equipment where a customer’s unit is not repairable within the allotted time scales.

Unlimited Remote Assistance

We provide the means to securely access all your systems remotely, enabling us to provide a much swifter response for resolving important support issues.

These systems also allow us to take a software and hardware inventory of your systems, which helps us when installing new software upgrades or ordering replacement hardware components.

Unlimited Site Visits

Should your support issues require an on-site visit, then you can rest assured that you will not be charged any additional call out fees or per-visit charges.

Our support packages are fully inclusive of all on-site labour charges, no matter how long the issue takes to resolve and we pride ourselves on making sure the job is done right first time.

Day-To-Day Support

We assist with the backend tasks that are required to run a modern business IT setup, like setting up new user accounts and email addresses, providing redirects and forwarders etc.

We also maintain the security of network drives files and folders, preventing your secure data from coming into the wrong hands.

Included in IT Support

Our service includes full hardware and software support, installation of our managed backup server, for secondary security and fast data recovery. Loan equipment on-site if required and assistance with all aspects of the day to day running of your systems.

Additionally, we include a full daily off-site backup service, coupled with a full disaster recovery service as part of this agreement.

We will enable remote access on all systems including servers, workstations and laptops, and monitor all critical systems to make sure all updating, security and backup procedures are being performed as required.

Support calls can be logged via our internet helpdesk, email or telephone and we will liaise and work with any third party providers e.g. your Internet Service Provider or database provider to resolve problems as necessary.

Full Hardware Support

Unlike many other providers, our support agreements include full hardware cover with very few exclusions. For instance, should a hard drive or other component fail in one of your systems, we will replace the item at our cost and reinstall or restore the operating system to full functionality.
We are also able to provide additional loan equipment where necessary.

Full Software Support

Our software support includes and covers the correct functioning of all your key operating systems and desktop software within the scope of the network environment.

We cover all versions of Windows 7, 10 and 11 (both server and workstation variants), all versions of Mac OS, all versions of Microsoft Office, all Internet and email related software such as Microsoft Exchange and ISA Server; payroll, database, backup and anti-virus software.

We also liaise with your third party software providers to assist in getting any problems rectified swiftly and professionally.

Server Backup Systems

Our on-site secondary server backup system works alongside your own for increased security and peace of mind.
It employs a multi-terabyte RAID enabled server and two different packages to provide enhanced backup and storage facilities.

This enables us to quickly and efficiently restore anything from a single file, right up to an entire server, including all email, documents and databases.
It also allows us to restore to completely different hardware or mount an image in an emergency situation.

The Internal storage capacity typically allows us to restore any file, folder or complete server up to one month old.

Unlimited Support Calls

Support calls can be raised by phone, email or web based helpdesk. There is no limit to the number of calls you may make as long as they fall within the scope of the support contract.

Our helpdesk system provides regular updates on the resolution of your issues and allows both ourselves and our customers to monitor the requests being dealt with.

CRITICAL SYSTEMS MONITORING

We proactively monitor your critical systems and services and are notified immediately if there is a problem, this allows our engineers to respond speedily to server support issues, reducing downtime and ensuring your systems are kept in optimum condition.

The system is also capable of fixing certain issues automatically; allowing your systems to function until ‘out of hours’ maintenance can be scheduled.

It is not uncommon for us to be notified of an issue before our client even realises a problem exists.

Monitoring of your systems is also shared with you, so you can see the status of items such as backup completion, server uptime, resource statistics etc.

PROACTIVE MAINTENANCE

We take a proactive approach to IT support. We actively service your systems with an in-depth maintenance schedule, ensuring key items such as backup systems are verified, antivirus updates and software patches are installed and up to date, protecting your network from vulnerabilities, malware and other threats.

We undertake most maintenance outside of business hours, keeping your systems running in their optimal state when you need them most.

DISASTER RECOVERY

For additional peace of mind, our managed IT contracts also includes a full disaster recovery service, this coupled with our on and off-site backup systems, help get your business back on track should the worst ever happen.

LOAN EQUIPMENT

We will provide if required, temporary replacement equipment where a customer’s unit is not repairable within the allotted time scales.

Unlimited Remote Assistance

We provide the means to securely access all your systems remotely, enabling us to provide a much swifter response for resolving important support issues.

These systems also allow us to take a software and hardware inventory of your systems, which helps us when installing new software upgrades or ordering replacement hardware components.

Unlimited Site Visits

Should your support issues require an on-site visit, then you can rest assured that you will not be charged any additional call out fees or per-visit charges.
Our support packages are fully inclusive of all on-site labour charges, no matter how long the issue takes to resolve and we pride ourselves on making sure the job is done right first time.

Day-To-Day Support

We assist with the backend tasks that are required to run a modern business IT setup, like setting up new user accounts and email addresses, providing redirects and forwarders etc.

We also maintain the security of network drives files and folders, preventing your secure data from coming into the wrong hands.

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