IT SUPPORT
THERE WHEN YOU NEED US
Inetix have been providing effective IT solutions to business for well over twenty years; pushing the boundaries to find cost effective, reliable and smarter solutions.
With a breadth and depth of skills we are enthusiastic and proactive in our work, responding quickly to changes in technology to keep our clients ahead.
Our wealth of skills and knowledge enable us to provide our clients with the highest level of support and service and with a proven track record of design, installation and support we are confident of exceeding your expectations.
Our support contracts are the most comprehensive and competitive on the market; covering both hardware and software, and include key features as standard that are often extra cost add-ons amongst our rivals.
OUR SUPPORT CONTRACT
WHAT'S INCLUDED
Server Backup Systems
Our on-site secondary server backup system works alongside your own for increased security and peace of mind.
It employs a multi-terabyte server and two different packages to provide enhanced backup and storage facilities.
This enables us to quickly and efficiently restore anything from a single file, right up to an entire server,
It also allows us to restore to completely different hardware or mount an image in an emergency situation.
The Internal storage capacity typically allows us to restore any file, folder or complete server up to one month old.
Hardware Support
Unlike many other providers, our support agreements include full hardware cover with very few exclusions.
For instance, should a hard drive or other component fail in one of your systems, we will replace the item at our cost and reinstall or restore the system to full functionality.
We are also able to provide additional loan equipment where necessary.
Software Support
Our software support includes and covers the correct functioning of all your key operating systems and applications within the scope of the network environment.
This cover includes such applications as firewalls, payroll, database, backup and anti-virus software.
We also liaise with your third party software providers to assist in getting any problems rectified swiftly and professionally.
Unlimited Support Calls
Support calls can be raised by phone, email or web based helpdesk. and there is no limit to the number of calls you may make as long as they fall within the scope of the support contract.
Our helpdesk system provides regular updates on the resolution of your issues and allows both ourselves and our customers to monitor the requests being dealt with.
Unlimited Site Visits
Should your support issues require an on-site visit, then you can rest assured that you will not be charged any additional call out fees or per-visit charges.
Our support packages are fully inclusive of all on-site labour charges, no matter how long the issue takes to resolve and we pride ourselves on making sure the job is done right first time.
Unlimited Remote Assistance
We provide the means to securely access all your systems remotely, enabling us to provide a much swifter response for resolving important support issues.
These systems also allow us to take a software and hardware inventory of your systems, which helps us when installing new software upgrades or ordering replacement hardware components.
Critical Systems Monitoring
We proactively monitor your critical systems and services and are notified immediately if there is a problem, this allows our engineers to respond speedily, reducing downtime and ensuring your systems are kept in optimum condition.
The system is also capable of fixing certain issues automatically, allowing your systems to function until out of hour’s maintenance can be scheduled and with these systems it is not uncommon for us to be notified of an issue before our client even realises a problem exists.
Proactive Maintenance
We take a proactive approach to IT support and actively service your systems with an in-depth maintenance schedule, ensuring key items such as backup systems are verified, antivirus updates and software patches are installed and up to date, to help protect your network from vulnerabilities, malware and other threats.
We also undertake most maintenance outside of your business hours, keeping your systems running in their optimal state when you need them most.
Day-To-Day Support
We assist with the backend tasks that are required to run a modern business IT setup, like setting up new user accounts and email addresses, providing redirects and forwarders etc.
We also maintain the security of network drives files and folders, preventing your secure data from coming into the wrong hands.
INSTANT IT SUPPORT QUOTATION
Click here to get an instant IT support quotation for your business and see hot Inetix can greatly enhance and secure your network.
